Pondtek Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

Our contact details

Name:  Stewart Remington

Address: 31 Beamish Road, Canford Heath, Poole, Dorset BH17 8SB

Phone Number: 07811 343040 or 01202 669190

E-mail: stewart@pondtek.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·       Names and contact details

·       Addresses

·       Purchase or account history

·       Payment details (including card or bank information for transfers and direct debits)

·       Photographs or video recordings

·       Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

·       Names and contact details

·       Addresses

·       Marketing preferences

We collect or use the following information for service updates or marketing purposes:

·       Names and contact details

·       Addresses

·       Marketing preferences

·       Location data

·       Recorded images, such as photos or videos

·       Purchase or viewing history

We collect or use the following information to comply with legal requirements:

·       Name

·       Contact information

·       Identification documents

·       Any other personal information required to comply with legal obligations

·       Health and safety information

We collect or use the following information for recruitment purposes:

·       Contact details (eg name, address, telephone number or personal email address)

·       Date of birth

·       National Insurance number

·       Copies of passports or other photo ID

·       Employment history (eg job application, employment references or secondary employment)

·       Education history (eg qualifications)

·       Right to work information

·       Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

·       Security clearance details (eg basic checks and higher security clearance)

We collect or use the following personal information for dealing with queries, complaints or claims:

·       Names and contact details

·       Address

·       Account information

·       Purchase or service history

·       Dashcam footage - outside vehicle

·       Dashcam footage - inside vehicle

·       Relevant information from previous investigations

·       Customer or client accounts and records

·       Information relating to health and safety

·       Correspondence

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·         Contact us form

·         Telephone enquiry

·         Email enquiry

·         Through recommendation

We use the information that you have given us in order to respond to your enquiry; we may retain this for future correspondence.

We will not share this information with anyone else.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by email, stewart@pondtek.co.uk.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Collecting information to allow creation of third party guarantees

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
    How we store your personal information

Where we get personal information from

·       Directly from you

·       CCTV footage or other recordings

·       Previous employers

How long we keep information

All our records are kept for a maximum period of 10 years before they are destroyed.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with Data processors

QuickBooks

This data processor does the following activities for us: Provision of accounting, invoicing, quoting, marketing, databasing

Devcomp Accountancy

This data processor does the following activities for us: Process payroll, provide accountancy services

Others we share personal information with

·       Professional or legal advisors

·       Warranty and guarantee providers

 

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: stewart@pondtek.co.uk

Telephone: 01202669190

Post: 31 Beamish Road, Poole, Dorset, BH17 8SB

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Updated 29.07.2026